Managing the New Public Services
Book format: An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.
Publisher: Date:6/19/1996 - Palgrave Macmillan
Managing the New Public Services evaluates managerial changes in British public services since 1979 focusing on the 'New Public Management' and its rationale and practices. The authors analyse the political origins of public service change and its impact on the key managerial functions, on service-users and on staff. The second edition has been thoroughly revised and updated throughout. Several chapters have been completely rewritten and new chapters have been added on Marketing and Information and Communications.